Returns, Exchanges & Refunds Policy

At qubzi.com, we are committed to offering quality products and helpful customer service. This policy explains how returns, exchanges, cancellations, and withdrawal requests work.

1. Self-serve return and cancellation requests

You can request a return or cancellation from your customer account page: Manage your orders.

Use this self-serve option to submit return requests, cancellation requests for unfulfilled items, or withdrawal requests where applicable. If you need help, you can also contact us at supports@qubzi.com.

2. Cancellations before shipping

You can request to cancel unfulfilled items until the item is fulfilled. After an item has been fulfilled or shipped, you can submit a return request instead.

3. Returns and exchanges

We accept returns for both defective and non-defective products. We also accept exchanges.

You have 30 days from delivery of the last item in your order to request a return. If the last day of the return window falls on a weekend or holiday, the return window extends to the next business day.

For customers in the European Union, this self-serve process is intended to provide an electronic way to exercise the right of withdrawal before delivery and during the applicable 14-day withdrawal period after delivery of the last item in the order. Our 30-day return window is more generous than this statutory minimum and does not limit any non-waivable rights you may have under applicable law.

4. Product condition

Returned or exchanged items should be in their original condition, unworn, unwashed, and with original tags attached where applicable. Please include the original packaging when possible.

5. Return method and costs

To start a return, cancellation, exchange, or withdrawal request, use your customer account page. Our customer service team will review your request and provide return or exchange instructions, including the drop-off location for your return when needed.

Accepted returns have free return shipping. We do not charge a restocking fee. Please follow the instructions provided before sending any item back.

6. Refunds

Refunds are issued to the original payment method used for the purchase and, where applicable, in the currency used for the order. Refunds are processed within 5 days after the returned item is received and inspected, unless applicable law requires a different timing.

7. Defective products or order errors

If you receive a defective product or if we made an error with your order, submit a request through your customer account page or contact us at supports@qubzi.com. We will arrange a return, refund, or exchange under this no-cost return process.

8. Contact us

If you have questions about this policy or need help with a return, cancellation, exchange, or withdrawal request, contact us at supports@qubzi.com. Our customer service team is here to help.